Information to 

Your vacation and COVID-19

Rules for winter 21/22 / as of 06.11.2021

Access rules
Hotel & gastronomy

A valid vaccination certificate or confirmation of a coronavirus illness must be presented on arrival. A check-in without fulfilling the 2G criteria is not possible.


Evidence of a centrally approved vaccine against COVID-19 matching the following criteria:

  • Second vaccination, whereby this must not be more than 270 days ago and at least 14 days must have elapsed between the first and second vaccination,
  • Vaccination, provided there was a positive molecular biological test for SARS-CoV-2 at least 21 days before the vaccination or proof of neutralizing antibodies before the vaccination, whereby the vaccination must not be more than 360 days ago, or
  • further vaccination, although this must not be more than 360 days ago
  • The vaccination from Johnson & Johnson, originally designed as a single immunization, is only valid until January 3rd, unless it has been re-vaccinated.


  • Proof of recovery from an infection with SARS-CoV-2 over the past 180 days or a medical confirmation of an infection with SARS-CoV-2 over the past 180 days, which has been confirmed by molecular biology, or
  • Separation notice, if this was issued for a person who was verifiably infected with SARS-CoV-2 in the last 180 days before the planned test;
  • Please note that subsequent evidence of neutralizing antibodies will no longer be recognized.

For children from 0-11 years, the status of their parents counts. For children from the age of 12, the 2G status counts (see above).


All questions relating to the use of the cable cars in winter 21/22 should be directed to Arlberger Bergbahnen because we do not know the exact regulations.

Winter 21/22 cancellation

  • free cancellation up to 30 days before arrival
  • from 30 days before arrival – 70%
  • within the last 7 days before arrival – 100%, this also applise to no-shows, delayed arrivals or earlier departures. In case of cancellation we charge the correct cancellation fee from your credit card.
  • A free cancellation is only possible if the Austrian government has an upright LOCKDOWN, provided that your trip is within this period.
  • Our cancellation policy does not take into account any other restrictions imposed by the respective governments.
  • If you have booked with a third party provider, we ask you to cancel the booking directly with the provider. 

Summer 2022 cancellation

  • up to 8 days before arrival free cancellation
  • within the last 7 days before arrival 100%.
    This also applise to no-shows, delayed arrivals or earlier departures. In case of cancellation we charge the correct cancellation fee from your credit card

Adjustments &
rules of conduct

In principle, the following rules of conduct apply, which are already known from other areas:

  • Refrain from shaking hands and hugs
  • Clean hands several times a day
  • Sneeze or cough in the crook of your arm or handkerchief
  • Do not travel if there are any signs of illness


Take mouth and nose protection with you: We ask you to pack your own mouth and nose protection (FFP2 mask). You will need the mask in stores and for the mountain railways. There is no mask requirement wherever the 2G proof is checked.

Online check-in: In order to shorten the on-site check-in, we ask you to provide us with any missing data in advance. We will send you a corresponding e-mail before your arrival.


Breakfast and salad buffet will be available to you in full and in the usual quality.

Disinfect your hands: We ask you to disinfect your hands before going to the buffet.


Hygiene has always been a top priority for us: All areas are thoroughly cleaned every day and cleaned with cleaning agents containing disinfectants in accordance with the current hygiene standards.

Disinfectant dispenser: Since you cannot wash your hands everywhere, there are numerous disinfectant dispensers available to you as a guest in the hotel.



  • Keep your distance: Please also mind the general minimum distance of 1 meter in the wellness area.
  • Maximum number of people: A maximum of 4 people may be in the different sauna cabins at the same time. And in the rooftop pool 8 people can be seen at the same time on the water surface.
  • Spa opening times:
    Mont Spa: 2 p.m. - 8 p.m.
    Rooftop pool: 9 a.m. - 8 p.m.
    Fitness: 24 hours
    Massage: 2 p.m. - 8 p.m., 6 days a week


We are happy to answer them! 
You can reach us by phone or email:

  • Phone: +43 5446 42525
  • Email:
Covid-19 Information
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