Information to 

Your vacation with COVID-19

INFORMATION - 28.09.2020

  • at least 1 meter away from other people
  • Regulations from the Austrian Government. Wearing a filtering facepiece (MNS) is mandatory! Due to this we are kindly asking you to wear your face mask around the hotel regardless of the presence of other guests. 
  • avoid shaking hands and hugs
  • Hand several times a day
  • Sneezing or coughing in the crook of the arm or handkerchief
  • do not travel if there are signs of illness


Arrival:

  • Take mouth-nose protection with you: We ask you to pack your own mouth-nose protection. If you have forgotten it, we also offer MNS for sale.
  • Online check-in: To shorten the check-in on site, we ask you to send us any missing data in advance. We will send you a corresponding email before arrival.

Wellness:

  • Keep your distance: Please also observe the general minimum distance of 1 meter in the wellness area.
  • Maximum number of people: As of June 20, 2020, the government has again issued new regulations. Our MONT Spa is therefore only slightly restricted. A maximum of 4 people may be in the different sauna cabins at the same time. and in the rooftop pool 8 people can be seen at the same time on the water surface.
  • Spa opening times:
    Mont Spa: 2 p.m. - 8 p.m.
    Rooftop pool: 9 a.m. - 8 p.m.
    Fitness: 24 hours
    Massage: 2 p.m. - 8 p.m., 5 days a week.

Hygiene:

  • Hygiene has always been a top priority for us: all areas are cleaned thoroughly every day and cleaned with disinfectant-containing cleaning agents in accordance with current hygiene standards.
  • Working with a mask or face shield: For your safety, all employees wear mouth-nose protection or a face shield. You will find that a true smile can always be read from the eyes.
  • Disinfection dispenser: Since you cannot wash your hands everywhere, there are numerous disinfection dispensers available to you as a guest in the hotel.

Summer cards info:

How to reach us:

  • Telephone: +43 5446 42525
  • Email: welcome@arlmont.at

Summer 2021 cancellation:

Due to the special circumstances of COVID-19, we have changed the cancellation policy so that you can cancel or rebook free of charge up to 8 days before the start of your trip. From 7 days to the day of arrival 90%, in the case of non-arrival or early departure 100%. These COVID-19 guidelines only apply to bookings for the open summer months. For the winter 20/21 the normal cancellation guidelines apply again.

Winter 20/21 cancellation:

  • Up to 30 days before arrival – free cancellation,
  • 29 days up to 7 days before arrival – 70% of the value of the reservation,
  • within the last 6 days before arrival – 90% of the value of the reservation,
  • no-shows, delayed arrivals or earlier departures – are 100% value of the reservation. 
  • With an ACTIVE TRAVEL WARNING for the LOCATION St. Anton am Arlberg, you can cancel one day before your arrival free of charge. However, this only applies to an upright travel warning.

Should a new lockdown be imposed shortly before your vacation and the Austrian Government orders a travel ban, we are not allowed to keep your prepayment or charge you for cancellation fees and therefore our cancellation policy would become void.
However, should a lockdown happen but the travel ban is lifted before your arrival then our normal cancellation terms come in to effect again.

As always, we recommend that you take out a travel insurance policy for your holiday with us and at this time The European travel insurance company currently offer an insurance regarding the issue of Covid-19. You can get the information directly over their website with the link below: INSURANCE

Arlberger Bergbahnen:

For any questions related to the summer and winter operation with regards to the current COVID19 situation please check the following
website for updates.

Existing bookings:

We're are open again, so all bookings for the summer season are up.


Summer 2020 Cancellation Special & Covid-19 Information
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